Important notice from Acorn Removals


We handle and care for your property only under these terms and conditions of business in these conditions:

We and Us refers to I.Lucas

You: means the customer or the customer's agent


    We may amend our estimate and you agree to pay any extra amount if;

    1. extra work is done or extra goods are handled or dealt with; or

    2. goods are to be collected from or delivered to premises above a second floor unless previously agreed in writing ;or

    3. during the work we supply extra services or work on Saturday, Sunday or general holiday, at your request; or

    4. when we collect or deliver goods the work cannot be done conveniently by means of adequate doorways lifts staircases or there is suitable approach or road for our vehicles unless you have given us adequate notice in writing; or

    5. at our discretion we have to use window or other tackle. The use of such equipment shall be at your risk and your expense; or

    6. costs are altered by any circumstances beyond our control; or

    7. you do not accept the estimate within 21 days.


    Unless we have agreed differently in writing, our estimate does not include taking down or putting up any furniture fitments or fixtures, disconnecting or reconnecting appliances, laying fitted floor coverings, moving deep freezers loaded with goods or moving night storage heaters not dismantled or any other item we specifically exclude in writing. If any of our employees does such work at your request without our prior agreement we shall not be liable for any loss or damage occurring whatever the cause. But the rest of these conditions shall still apply to such work


    Unless we have agreed differently in writing our charges shall be payable

    1. at least three working days before work starts; or

    2. at least three clear working days before delivery or handing out of goods stored or held at our premises. If the goods are handed out we may charge for labour or materials;

    3. cheques to be made payable to Mr I Lucas


    By signing this contract you declare that the property to be handled is either your own property free of any legal charge and that you have the complete authority of anyone owning or having an interest in it to enter into this contract on their behalf. You agree to cover us fully against any claims, charges, costs and demands made against us arising from any claim to the goods by anyone else


    You agree

    1. to be present or be represented during the removal to ensure that nothing that should be removed is left behind and that no goods or fixtures are taken in error, or provide a list in advance of all items to be removed.

    2. to arrange proper protection of goods left in unoccupied or unattended premises or where other people such as tenants or workmen are present. If such protection is not properly arranged we shall not be liable for damage or loss however caused.

    3. not to offer for storage jewellery, watches, trinkets, precious stones, money, deed's, securities, stamps and coins (or similar collections of any kind) or livestock .

    4. not to offer for removal packing or warehousing any article or substance that is dangerous, damaging or explosive, nor to offer for warehousing any article or substance including food or anything likely to encourage vermin or other pests or likely to cause infection. You will cover us fully against all claims made and for any loss or damage that we or someone else may suffer through the presence of any such article or substance among your goods. If any such article is discovered, we may remove, sell, destroy or dispose of it.

    5. to pay or repay to us any parking or meter suspension charges we have to pay during any work for you


    If you cancel the work we shall be entitled to make the following charges:

    1. for cancellation 11 working days or more before the start of charge

    2. 8 to 10 working days _10% of the removal charge

    3. 7 or less working days---15% of the removal charge


    If you postpone the work we shall be entitled to make the following charges:

    1. postponement 11 working days or more before the commencement of the removal- No charge

    2. 8 to 10 working days-10% of the removal charge.

    3. 7 working days or less-15% of the removal charge.


    You agree that we may:

    1. at any time interchange the goods between vehicles and warehouses and may also decide by what route or by what means the goods shall be carried or stored

    2. enter into any contract with any other business to carry the whole or any part of this contract or to cause any of the property to be stored by another business. All these conditions shall apply to each subcontractor


    If we are liable for any loss, failure to produce or damage we will pay only

    1. the cost of repairing or replacing the damaged or missing article with articles of similar standard: or

    2. up to £20 for any one article, suite, service or complete case or package or other container and their contents, whichever is the smaller amount unless you are taking the Insurance Option detailed in Clause 20 and have given us a written declaration of the total value of your goods. If you are not taking the Insurance Option detailed in Clause 20 then we shall choose whether to repair or replace any damaged or missing article. If we repair, no claim may be made against us for depreciation


    We shall not be liable at all for any loss failure to produce or damage however caused

    1. by fire save that should we receive your written instructions and a written declaration of the total value of your goods three working days before the removal starts so that you may take advantage of the Insurance Option detailed in Clause 20.

    2. by war, invasion acts of foreign enemies, hostilities (whether war was declared or not), civil war, rebellion, insurrection or military coup, wear and tear or gradual deterioration, leakage or deficiency of articles of a perishable or leaky nature, acts of god consequential loss or circumstances beyond our control.

    3. by vermin, moth or other infestation.

    4. arising from any process of cleaning, repairing or restoring of the goods unless such work was carried out by us in which case our liability is limited as in clause 9

    5. any articles in wardrobes or drawers or any package bundle, case or other container packed by our employees. If goods are only packed and dispatched by us no claim shall be made against us after the goods leave our hands for any loss or damage however caused.

    6. for jewellery watches trinkets precious stones money deeds securities stamps coins or similar collections of any kind, nor livestock plants or animals

    7. if goods are removed from or delivered to unattended or unoccupied premises or where third parties are present (see clause 5B)

    8. if goods prove to be brittle or to have any inherent defect or to suffer from any inherent device.


    We shall not be liable for:

    1. damage to any deep freezer in which goods are packed however caused

    2. loss or damage to the contents of any deep freeze however caused

    3. for death injury sickness or disease to any person arising from the removal or warehousing of any deep freezer in which goods are packed


    We shall not be liable for any damage to or reduction in quality of any furniture, which is unsuitable for removal or carriage (particularly system furniture sold in the form of dismantled kits). Having dismantled such furniture at your instructions we will not be responsible for the quality or state of that furniture upon re-assembly either by you or us or to any damage to the furniture during dismantling or reassembly.


    You must notify all damage to the premises on the delivery sheet. It is essential that within 7 days of the alleged damage you confirm in writing otherwise we shall not be liable. The most we will pay for such damage is £20, if you instruct us in writing we will arrange insurance to cover such damage provided you pay the premium.


    You must notify us in writing of loss or damage within the times stated below; otherwise we would not be liable. The time limits are essential.

    1. for goods removed from our warehouse by anyone except us --at the time the goods are removed

    2. in other cases for goods alleged to be damaged --within 3 working days after the delivery of the goods

    3. in the case of goods alleged to be lost or that we fail to produce --within 7 working days after the goods should have been delivered alone or with other goods


    We may pay all charges claimed by any previous removal/storage contractor carrier or freight forwarder and any other charges duties or levies raised upon the goods. You agree to repay to us all such charges duties or levies


    If our charges are not paid (see clause 3) we may take all or part of the goods in our hands to store or keep them in store and we shall be entitled to charge for warehousing them and for any expenses in connection with taking them into store and removal from store. All these Conditions shall continue to apply to them

  17. LIENS

    (Lien means the right to keep possession of someone else's property until a debt is paid)

    1. General Lien
      We shall have a general lien upon all goods in our possession for all the monies you owe us or for liabilities incurred by us and for payments we make on your behalf. If part of the goods has been delivered, removed, dispatched or sold, the general lien shall apply to any goods that remain in our possession. We shall be entitled to charge warehouse rent and all other expenses while we maintain a lien on the goods. All these Conditions shall continue to apply to them.

    2. Particular Lien
      We shall have a particular lien until money due on those goods is paid and the same condition as in 17A above shall apply


    We may at any time give you 30 days written notice requiring you to move all goods from our care, custody or control and to pay all debts then due. If you do not remove the goods, we shall have the power to sell or otherwise dispose of all or part of them without further notice. We may put the proceeds of the sale towards payment of all debts and any expenses incurred by the sale or disposal. Any surplus will be paid to you without interest.


    If there is a dispute arising from this agreement on any claim or counter-claim made by you against us it shall be referred to the arbitration of an agreed arbitrator. If there is disagreement of the appointment of an arbitrator, at the time of the dispute we will upon application by you appoint an arbitrator who shall have been a barrister for not less than ten years. The arbitration will take place according to the law of the country where the agreement was made (see clause 21). The arbitrator will decide who pays the cost of the arbitration may not take legal proceedings against us in court of law over any matter arising from this agreement until the arbitrator has made his award. The arbitration will take place, unless agreed differently, in the town where our office is situated.


    "This condition applies only if you have accepted the Insurance Option. In that event, the following provisions of this condition shall apply:

    1. we shall take out and maintain a contract of insurance in accordance with the Summary of Terms provided to you, providing cover to us for the Goods and for the purposes of such insurance cover, the replacement value of the Goods shall be the true total of the value of the goods stated at the beginning of this agreement.

    2. if loss or damage occurs to the Goods as a result of any matter which may result in a claim under such insurance cover, we shall notify the insurer promptly of the claim and in any event within [2 business days] of receipt from you of a written direction to notify a claim in the form attached to the Summary of Terms. For the purposes of processing any such claim You shall provide us, the insurer or any agent of the insurer appointed to investigate such claim with such information and existence as may reasonably be required in relation to the claim. We will also provide to you, the insurer, or any agent of the insurer appointed to investigate the claim, with such information and assistance in relation to the claim as may reasonably be required. In addition, we will send to you a copy of all correspondence with the insurer or any agent of the insurer relating to the claim (including the notification). While we will, in accordance with the previous provision of this paragraph, notify claims to the insurer, we are not under any circumstances obliged to start or threaten to start any legal proceedings in relation to any such claim [unless specifically agreed with you in writing].

    3. in the event that we make a claim under such insurance cover in respect of damage or loss caused to the Goods, we shall pay or arrange for payment to You that part of any proceeds of such claim made by us which relates to such damage or loss to the Goods after deduction of any outstanding sums due to us from you. For the avoidance of doubt, You acknowledge that our liability in respect of any claim under such insurance cover is restricted to the payment to You of those sums which we recover which relate to the Goods.

    4. we do not give any advice concerning the insurance cover referred to in Condition 20A and it is for you to make your own judgment whether such insurance is appropriate to cover the Goods and risks to them.

    5. nothing in this Condition 20 shall make us Your agent

    6. STORAGE We shall expect and require an accurate completed inventory listing all furniture being placed in store and shall require the approximate age and condition of such to be included. A total value of all goods shall be in agreement with the value listed on page 1 of this document.



1 New Cottages
Stanmore, Newbury
Berks, RG20 8SS
NEWBURY 281268
MOBILE 07976 525305

If you ask us to accept responsibility for insuring your goods under our own insurance policy the insurance conditions set out below will apply. Please note that we cannot accept responsibility for insuring your goods unless you have provided us with a written declaration of values. If you do not provide us with a written declaration of values our liability for loss or damage to your effects is limited by our trading conditions, which forms part of our contract with you.

For your information our insurance has been arranged with certain underwriters at Lloyd's and a full copy of the policy wording may be inspected at our office upon request.

Please note that this insurance has been arranged solely in the name of our company. As our customer you will have no enforceable rights under our insurance policy.

  1. COVER

    1. All Risks of Physical Loss or Damage to Goods in Transit anywhere in Europe (including Scandinavia).

    2. All Risks of Physical Loss or Damage to Goods in Storage at any storage location owned or operated by us and declared on our schedule of Insurance.


    As declared to us in writing. The sum insured shall not exceed £50000 unless confirmed in writing by us.


    Insurers will take into consideration the age, quality, degree of use and consequent market value of items when calculating the settlement. Please note that no property shall be abandoned to insurers, but insurers reserve the right to claim appropriate salvage on any property which is the subject of a claim settlement under this policy.


    If the customer's goods in store insured under this insurance are, at the time of loss or damage, collectively of greater value than the value declared, then the Insured shall bear the equivalent proportion of the claim in the same ratio as the actual value exceeds the declared value.


    Where any insured item consists of items in a pair or set, this insurance will not pay more than the value of any particular part or parts which may be lost or damaged, without reference to any special value which such part or parts may have as part of a pair or set, nor more than a proportionate part of the insured value of the pair or set.

  6. FRAUD

    If the insured shall make any claim knowing the same to be false or fraudulent as regard to the amount or otherwise, this insurance shall become void and all claims hereunder shall be forfeited.


    All claims arising from contracts of removals and/or storage within Great Britain must be notified to the remover within 7 days of delivery of the property or, in the case of non-delivery, 7 days from when the property would normally be delivered, whether unpacked or not. In respect of overseas removals and storage contracts, such claims must be notified to the remover within 45 days of delivery or in the case of non-delivery within 45 days from when the property would normally be delivered.


    In line with the policy conditions, we do not accept responsibility for the first £75-00 of every claim for loss or damage covered by this insurance.


    The Terms and Conditions of this policy are subject to the Law and Jurisdiction of England.


There are various exclusions under the standard policy terms and conditions, amongst which are:

  1. Loss of or damage to cars or other motor vehicles (except motor cycles and mopeds or the like) and/or, boats and/or caravans unless carried within a closed vehicle, or within a trailer specifically constructed or adapted for the purpose, but including loading and unloading, and storage within a suitable building, where carried or stored as an incidental part of a domestic removal and/or storage contract.

  2. This policy shall not provide cover in respect of electrical and mechanical derangement unless shown to be as a result of physical external damage to the item concerned or as a result of fire, flood, collision, or overturning of road vehicles or other conveyances.

  3. Breakage, scratching, denting, chipping, staining and tearing of owner packed effects, including trunks, suitcases and the like unless reasonably attributable to physical damage to such items caused by collision or overturning of road vehicles or other conveyances. This policy shall also exclude claims for missing items unless a valued list of contents is supplied by the customer to the Insured prior to commencement of transit and such list approved for insurance.

  4. Loss or damage which occurs prior to collection or packing by the Insured or after delivery or unpacking by the Insured.

  5. Loss or damage to jewellery, watches, trinkets, precious stones, precious metals, coins, money, deeds, bonds, securities and stamps or collections of similar kind except whilst secured in a locked safe or strong room.

  6. Loss or damage caused by wear and tear, gradual deterioration, warping or shrinkage, moth and/or vermin unless it can reasonably be demonstrated that such loss or damage arose as a result of the actions or failings of the Insured or his subcontractors, agents or servants.

  7. Any consequential loss.

  8. Loss or damage to refrigerated or frozen food and/or drink, plants, house plants, brittle objects, items with inherent defects howsoever caused and/or goods likely to encourage vermin or other pests or to cause infection.

  9. Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items including gas bottles, aerosols, paints, firearms and ammunition.

  10. Animals and their cages or tanks including pets, birds or fish.

  11. Mysterious disappearance of customer goods in transit or in store unless evidence can be provided to prove beyond all reasonable doubt that the loss is solely attributable to the dishonesty or connivance of the Insured's employees.

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